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Customer Care Representative

  Central Malta  |  €20,000 - €24,000 Annually 

Our client, offering HVAC services and supplies is looking to employ a Customer Care Representative to join their team.

Responsibilities:

  • Engage with customers to understand and address their needs, ensuring that service delivery meets or exceeds expectations.
  • Monitor and maintain the inventory of spare parts, ensuring that all technicians and site personnel are equipped with the necessary tools and parts for each site visit.
  • Follow up with customers after service delivery to confirm they are receiving optimal value from the products/services provided.
  • Manage complex customer issues by analyzing problems and developing effective solutions to address and resolve customer complaints
  • Issue invoices and receipts for services provided by technicians.

Requirements

  • Prior experience in a customer-facing role, preferably in a similar industry, with a strong focus on building positive relationships and resolving inquiries effectively.
  • Ability to efficiently manage and organize customer files, warranties, and documentation both in physical and digital formats.
  • Excellent verbal and written communication skills in Maltese and English
  • High level of accuracy and attention to detail.
  • Strong administrative abilities

Working Hours

  • Monday to Friday from 08.00hrs till 16.30hrs

Benefits

  • Health Insurance

Job Reference: LY119

  • Category
    Administrative
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Work Location
    On Premises
  • Employer industry
    Industrial Goods & Services
  • Languages
    English, Maltese

Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.

  • Job Reference
    LY119
  • Date Published
    04/02/2025
  • Status
    Shortlisting

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