Head of Cleaning

Our Client is seeking for an experienced and results-driven Head of Cleaning Operations to lead and oversee our cleaning department. The ideal candidate will come from a hospitality or housekeeping management background, with proven expertise in roster management, team supervision, and operational efficiency. This role requires a hands-on leader who can train, mentor, and manage supervisors, cleaners, and drivers, ensuring the highest standards of cleanliness, hygiene, and customer satisfaction.

The candidate must be highly reliable, process-oriented, and capable of handling business operations under any circumstances. While the role is open to all nationalities, preference will be given to a Maltese candidate with extensive experience and credibility in the field.

Team Leadership & Management:

• Lead and oversee daily operations of the cleaning department, managing supervisors, cleaners, and drivers effectively.
• Create and manage work schedules and rosters, ensuring optimal staff allocation and workload balance.
• Monitor and evaluate team performance, ensuring adherence to service quality standards.
• Provide strong support and direction to the team, ensuring smooth operations under any circumstances.

Training & Development:

• Develop and conduct training programs for supervisors and cleaning staff, ensuring proper knowledge of cleaning techniques, equipment handling, and safety protocols.
• Mentor and coach team members to improve efficiency, professionalism, and productivity.
• Implement performance improvement plans where necessary.

Operational & Business Management:

• Oversee and optimize cleaning processes, procedures, and workflows, ensuring efficiency and effectiveness.
• Handle client requirements, complaints, and service expectations professionally.
• Ensure compliance with health, safety, and hygiene standards in all cleaning operations.
• Work closely with other departments (such as maintenance and hospitality teams) to streamline operations.
• Ensure adequate stock of cleaning supplies, coordinating procurement when needed.

Crisis Management & Problem-Solving:

• Act as the go-to leader for solving operational issues, workforce shortages, and unexpected challenges.
• Be proactive in identifying and addressing operational risks, bottlenecks, or inefficiencies.
• Ensure a high level of reliability and responsiveness, especially during peak times or emergencies.

Requirements

• Experience in a housekeeping or cleaning management role, preferably in the hospitality sector.
• Strong background in team leadership, training, and operations management.
• Hands-on experience with rostering, shift planning, and workforce scheduling.
• Experience in handling cleaning operations for large-scale properties, hotels, or commercial facilities is an advantage.
• Exceptional leadership and people management skills.
• Process-oriented and highly detail-focused, ensuring strict adherence to cleaning standards.
• Excellent communication skills, able to coordinate effectively with clients, staff, and management.
• Ability to mentor and train staff, developing a high-performing and professional workforce.
• Strong problem-solving abilities, capable of handling challenges and making decisive actions.

Education and Experience

• Diploma In Hospitality Management or Proficient in excel or Business Administration

Job Reference: TX028