Our client is looking at recruiting for an experienced Head of Client Due Diligence. The role reports into the Operations Director.
Duties include:
Accountable for the success and compliance of the onboarding process for new clients, including documentation review, KYC/AML checks, screening and account setup
Ensure that all onboarding activities are carried out in compliance with relevant regulations, company policies and procedures by the team.
Accountable for the output and quality of the Onboarding teams, striking a balance between speed and control.
Acting as a mentor to the client due diligence teams and their leaders through engaging 1:1’s and team-based activity to develop, motivate, build knowledge and confidence
Providing clear and concise feedback to create a positive environment within our teams, allowing individuals to grow.
Develop training material that is interactive and brings the subject matter to life
Run regular coaching, feedback, and engaging sessions with the Onboarding team to drive an improvement culture.
Liaising with EDD teams and Head of Compliance on more complex applications
Proactively build relationships with key stakeholders across the business and leverage these when working on guidance nd projects
Continuously improve onboarding processes and procedures to enhance the client experience and drive business growth.
Working alongside our SMEs and Product teams to improve processes.
Requirements
Leading and developing large teams
Onboarding experience within a financial institution or large service provider.
Track record of creating meaningful, interactive training sessions on Risk and EDD in an onboarding environment.
Strong understanding of KYC/AML requirements and payment institution regulations.
Professional qualification in KYC, KYB or AML, or 4+ years' relevant experience.
