Customer Care Administrator

Our client who specialises in the Automotive industry is looking for a Customer Care Administrator . The role is split between administration and customer care. Your responsibilities will include: 

• Schedule appointments to maximize workshop availability
• Address customer queries promptly and update CRM details
• Prepare job cards with relevant documents
• Create purchase orders, process local repairs in WIP, and manage petty cash for authorized purchases
• Identify recalls, notify affected clients, and take immediate action to process information and job cards
• Inform clients about technical campaigns and maintain accurate records
• Allocate and monitor "client waiting" appointments
• Update team leaders on work status, queries, and approvals
• Track daily log sheets and handle customer communication for repair approvals
• Confirm additional or future repairs with clients and update team leaders
• Process repeat repair concerns and forward to team leaders
• File weekly job cards and process warranty paperwork
• Arrange vehicle collection and request approvals for government orders
• Register and upgrade service packs for vehicles
• Process cash deposits, prepare invoices, and handle credit account billing

Requirements

• Maltese and English communication is a must
• Work on own initiative
• Service Orientation

Education and Experience

• Previous customer care or administration experience is required

Benefits

• Health Insurance
• Company loyalty card

Job Reference: ZE775