Our client is looking to recruit an Equipment Monitoring Agent to join their growing team.
The chosen candidate will:
- Continuously monitor RVM uptime and functionality, ensuring high availability and minimal downtime.
- Track and log errors through the RVM portal and other monitoring tools.
- Monitor waste collection data and vehicle tracking for timely pickups.
- Ensure waste collector contracts are adhered to, resolving any logistical issues efficiently.
- Escalate and follow up with maintenance contractors and waste collectors to resolve technical and logistical issues promptly.
- Track contractor SLA performance, issuing performance warnings when necessary.
- Ensure RVMs and their immediate surroundings are clean, with signage and branding neatly displayed at all times.
- Provide first-line support to retailers in resolving RVM issues within their establishments.
- Accurately log all RVM errors and related issues in the appropriate software system.
- Develop daily plans for onsite visits or audits at RVM locations.
- Monitor CCTV footage of RVMs to identify and address any issues.
- Place timely orders for consumables to ensure uninterrupted RVM operations.
- Handle customer inquiries and complaints efficiently, maintaining high call-handling performance under pressure.
- Attend weekly meetings to provide updates and insights.
Monday - Sunday on a 4-shift basis
Day shift: 08:00 - 20:00
Night shift: 20:00 - 08:00
Requirements
- Strong organizational and time management skills.
- Ability to manage multiple tasks simultaneously while ensuring attention to detail.
- Excellent communication in both written and verbal skill in English.
- Demonstrated ability to exercise judgement and initiative, work independently within established boundaries, and manage competing demands to meet required deadlines whilst working as part of a wider team;
Education and Experience
- Proficiency in monitoring software and data tracking systems.
- Good IT skills, including use of Microsoft Office Suite.
- Experience of working in a Customer Service/Help Desk environment is given preference.
- Must be located in Malta holding local experience in the above.
Benefits
Job Reference: BA623
Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.
