Receptionist

South of Malta

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Our client is looking for a Receptionist to work within the Hospitality industry. Your roles and responsibilities will include:

Handle check-in and check-out processes efficiently
Manage reservations via phone and online channels
Inform guests about payment methods and verify credit card details
Register guests and collect required information
Welcome guests, assign rooms, and provide hotel details, including room rates and amenities
Address client complaints professionally and promptly
Coordinate with housekeeping to ensure rooms are ready and fully furnished
Confirm group bookings and arrange personalized services for VIPs and event attendees
Upsell additional facilities and services where appropriate
Maintain accurate records of bookings and payments
Perform other tasks as required by the role

Working hours - Shift work roster basis 7:30-3:00 pm or 3:00 pm - 11:30 pm (may include night shift)

Requirements

Flexibility to work night shifts once in a while on roster basis
Excellent communication skills in English and Maltese

Education and Experience

At least three years of experience working in a similar position

Job Reference: LU723

Category

Customer Service
Job type

Full Time
Employment level

Entry (0-12 months)
Work Location

On Premises
Employer industry

Hotels, Restaurants & Catering
Languages

English

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Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

Jessica Schembri

+356 22588030

Job Reference

LU723
Closing Date

31/12/2024
Date Published

17/10/2024
Status

Interviewing

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