Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners.
IT Business Analysis Administrator- Interim Support
Location: EUAA HQ, Malta.
Tentative start date: As soon as possible, with a probationary period of 6 months.
Salary Category IV - Gross monthly: EUR 3,920.31
Department: C5/ICTU/PAS
Job Description
- Collaborate closely with relevant EUAA stakeholders to capture and understand their business needs and processes, while identifying opportunities to enhance their operations
- Assist in mapping, developing, and harmonizing business processes
- Collect and document business and technical/security requirements, conducting analysis to identify key application scope
- Develop process and data flow designs in close collaboration with business stakeholders and solution/enterprise architect
- Diagnose issues in existing information systems to identify errors, deficiencies or improvement areas and develop requirements to address them
- Produce documentation of the business needs, benefits of change, and detailed business requirements
- Offer high-level (Level 2) support to end users, addressing tickets from the EUAA Service Desk that require more in-depth functional analysis and diagnosis
- Analyze change requests and estimate the necessary efforts
- Participate in the implementation of the ICT strategic goals and initiatives
- Keep up to date system user manuals following functional changes and/or changes in the system workflows
- Build prototypes or user experience (UX) system designs according to the approved business specifications
- Review all software quality assurance (QA) activities with the QA Tester to ensure the product meets the requirements and business needs
- Draft use cases and assist/execute user acceptance testing to ensure that the system developed meets the business requirements and is according to the specifications agreed to
- Assist in improving maturity of business analysis processes, and also update relevant guidelines/best practices
- Assist in preparation of progress reporting of business analysis work deliverables for the BA team
- Any other tasks, which the superior may delegate to him/her, as may be required
- Perform ad hoc tasks assigned by the EUAA line management
Minimum qualifications
- Completed Bachelor degree
- Effective written and spoken communication skills in English (B2 level according to Common European Framework of Reference for language skills), the working language of the EUAA.
General requirements
Required skills/competencies:
- Proven experience in organising requirements elicitation workshops
- Proven experience in defining and documenting business requirements for software applications
- Previous professional experience in business processing modelling techniques using BPMN
- Communicates clearly and openly with consideration for others, actively listens, shares knowledge, and resolves conflicts by finding common ground
- Client-oriented attitude
- Adaptable and flexible in a fast-paced environment, consistently performing under pressure. Adjusts approach to changing circumstances, reflects on experiences, and seeks continuous improvement
- Treats everyone with respect, responds thoughtfully to differences, and encourages others to do the same. Adheres to organizational and ethical standards, maintaining a high level of trustworthiness
- Analyzes data or situations to make logical decisions, balancing risk with innovation and creativity in problem-solving
- Able to work effectively in a multidisciplinary team in a multicultural and multilingual environment
- Have proficient knowledge of MS Office tools
Advantageous:
- Certification or proven training attendance in the Business Analysis field such as ECBA, CCBA, CBAP, or AAC
- Previous experience in using JIRA and Confluence
- Previous professional experience in an international and multi-cultural environment in a position related to the duties, in a European Institution, Agency or Body
- Experience in designing software applications prototypes using UX design tools
Other requirements:
- Motivation to work in a dynamic working environment.
- Excellent communication and interpersonal skills.
- Customer-oriented attitude.
- Attention to details, confidentiality, integrity and discretion.
- Capacity to manage and co-ordinate several processes simultaneously.
- Critical thinking and problem-solving skills.
Job Reference: VP406
