Head of Fraud and Payment Processing

Our client within the igaming industry is seeking to recruit for a Head of Fraud and Payments Processing is responsible for overseeing, managing, improving, and maintaining the Fraud and Payments Processing departments. 

The person would be responsible for reviewing and redesigning existing Fraud and Payments processes, leading Managers and Team Leads, and fostering an environment where team impact and success can be measured. The Head of Fraud and Payments Processing will serve as the main contact for external stakeholders to ensure that business processes and strategies are aligned. The Head of Fraud and Payment Processing will also initiate and oversee the overall business unit transformations needed achieve business goals and meet organizational needs.

Duties include:

• Manage Fraud Investigation & Prevention and Payments Processing teams including the structural and strategical departmental set-up.
• Operational management of current and future Fraud and Payments team resources.
• Ensure compliance with all applicable regulations, industry standards, and company policies related to fraud prevention and payments processing.
• Optimize department budget by reducing workload, streamlining processes and automate workload to match business model and strategy.
• Conduct fraud risk assessment on existing and future business streams, monitor and analyze fraud trends, emerging threats, and industry developments to stay ahead of potential risks.
• Manage the integration of new payment methods and technologies to enhance customer experience and operational efficiency.
• Ensure functionality of the departments, even with limited resources.
• Review and simplify existing fraud and payments processes.
• Respond to enquiries from business units regarding fraud & risk management issues.
• Oversee the end-to-end payment processing operations, ensuring accuracy, efficiency, and compliance with all relevant regulations and industry standards.
• Collaborate closely with other departments, including but not limited to AML, Customer Service, and Compliance, to enhance and streamline processes.
• Streamline and simplify departments tasks and responsibilities to align with business’ strategy to reduce overall operational overhead.

Requirements

• 5+ years of experience in risk management, fraud investigation, fraud operations, risk operations or similar role.
• Previous manager level experience in a Fraud/Risk/AML role from within iGaming.
• Excellent leadership skills.
• In-depth knowledge of fraud prevention methodologies, payment processing systems, and regulatory requirements.
• Previous experience in managing fraud/risk tools.

Education and Experience

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field. Master’s degree or professional certification in fraud prevention, payments, or compliance is preferred

Job Reference: RV945