Hotel Front Office Manager

Our client, operating in the Hospitality Sector, are looking for a highly motivated and experienced individual to join the team as a Hotel Front Office Manager. This role will be responsible for overseeing the day-to-day operations of the front office department and ensuring exceptional guest experiences. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing top-notch customer service.

Your responsibilities will include:

• Oversee front office staff, schedules, and training.  
• Ensure smooth check-ins/outs and resolve guest issues.  
• Address feedback and enhance guest experience.   
• Improve efficiency and service standards.  
• Monitor metrics and optimise operations.  
• Manage billing and transactions.
• Stay updated on trends and best practices.

Working Hours: Monday - Sunday: 0800hrs - 1630hrs on a roster basis + occasional Duty Manager shifts - 14:00 - 22:30.

Attractive Salary + performance bonus

Requirements

• Minimum of 3 years experience in a front office or guest service role, with at least 1 year in a supervisory or management position
• Excellent leadership and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficient in hotel management software and Microsoft Office
• Exceptional customer service skills and a friendly, approachable demeanor
• Ability to work flexible hours, including weekends and holidays
• Strong organisational and time-management skills
• Knowledge of Room Master software
• Ability to handle high-pressure situations and maintain composure
• Excellent communication skills, both written and verbal English
• Attention to detail and ability to multitask effectively
• Candidate must already be based in Malta, with the legal right to work in Malta

Job Reference: GN356