Our client who specialises in the hospitality industry is looking for a Reservations Agent. Your roles and responsibilities will include:
- Process bookings, rooming lists, and room allocations promptly
- Coordinate requests for additional services (e.g., transport, food packs, spa)
- Conduct daily audits of upcoming arrivals
- Respond to new leads and inquiries within 24 hours
- Attend daily briefings to stay updated on business forecasts and activities
- Maintain proactive, professional communication with both internal teams and customers
- Support Sales with Club membership management and guest queries
- Assist with hosting prospective clients to drive revenue
- Contribute to system improvement and team training needs
- Available for additional hours as needed
- Complete other relevant tasks as assigned
Working Hours - Monday to Friday 9am - 6pm. Saturday roster basis but if you work on Saturday, you will get 1 day a week off.
Requirements
- Previous experience in a similar position will be considered an asset
- Strong organizational and multitasking abilities with high attention to detail
- Excellent verbal and written communication skills
- Problem-solving skills with a customer-oriented mindset
Education and Experience
- Previous administration experience is a must
Job Reference: LJ362
Hospitality Jobs & Leisure Jobs in Malta relate to jobs which focus on providing a service to guests in accommodation and entertainment areas. Jobs in hospitality & leisure include housekeeping, tour guides, food and beverage preparation, food and beverage serving, kitchen help, host family, attendants, hosts, reservations, aviation, entertainment, and events roles.
