Client Success Manager

Our client, focused on digital coaching, is looking to recruit a Client Success Manager to join their growing team. Reporting to the Client Success Director, the chosen candidate will:

• Spearhead client onboarding by creating structured implementation plans with clear milestones and resource allocation.
• Continuously track client progress, anticipate challenges, and align efforts between clients and internal teams.
• Act as the primary client liaison, establishing trust and ensuring seamless communication.
• Partner with clients and internal teams to ensure successful programme adoption and smooth execution.
• Manage programme delivery from initiation to completion, ensuring alignment with scope, timeline, and budget constraints.
• Evaluate programme performance and introduce strategies to optimise client value and satisfaction.
• Proactively identify risks and develop strategies to mitigate potential disruptions.

Requirements

• Strong organisational and problem-solving skills.
• Thrive in a client-focused role and enjoy driving successful programme execution
• Ability to interpret customer data, track engagement trends, and generate actionable insights.
• Proactive and resourceful in addressing client challenges and delivering effective solutions.

Education and Experience

• Demonstrated experience in client onboarding, programme implementation, or project management.
• Experience with tools like HubSpot, ClickUp, or similar platforms.
• Excellent verbal and written English communication skills with a strong customer-centric approach.
• Demonstrated success in a similar role, managing multiple clients and stakeholders across different regions, including outside Malta.
• Experience working with global, sophisticated clients is essential.

Benefits

• Performance Bonus

Job Reference: NF203