Senior Sales Manager

Our client who specialises in the Automotive industry is looking for a Senior Sales Manager. Your roles and responsibilities will include: 

• Provide leadership to the B2C sales and sales administration teams, ensuring alignment with sales targets and company objectives.
• Recruit, mentor, and manage the performance of sales and administration staff
• Oversee product knowledge training and ensure collaboration with the Marketing team 
• Work closely with Procurement to manage stock orders in line with customer demand and market trends.
• Engage with suppliers to stay updated on new products and market developments.
• Monitor sales revenue and profitability, analyzing reports to track performance and achieve targets.
• Prepare and manage the annual budget, revising sales commission structures to incentivize profitability.
• Oversee trade-in valuations, and reserved stock, and ensure SLA adherence.
• Evaluate and optimize internal efficiency at customer touchpoints, implementing automation and process improvements.
• Analyze monthly mystery shopping results, making operational changes to enhance customer satisfaction (e.g., target NPS of 80).
• Collaborate with other departments to support the sales team and improve overall customer satisfaction.
• Resolve customer complaints, maintain showroom standards, and manage administrative tasks like timesheets, leave requests, and commission payouts.
• Communicate regularly with Sales, Call Centre, and Marketing teams regarding updates and offers.
• Develop and nurture relationships with key clients and stakeholders, implementing CRM strategies to enhance customer engagement and loyalty.
• Report to senior management on sales performance and market insights.
• Perform any additional duties as assigned by superiors.

Requirements

• Good command of both English and Maltese
• Familiar with Microsoft desktop operating systems and Microsoft Office applications
• Passion for sales
• Adjusts to high-pressure conditions and is open to change
• Ability to design and prepare statistical reports and presentations as needed

Education and Experience

• experience in a senior business development or sales role

Benefits

• Company Car
• Performance Bonus

Job Reference: ZS147