Technical Business Analyst

We are working on a Technical Business Analyst role for a client of ours that cultivates innovation, transparent communication, ongoing learning, and personal growth. You will form part of a dynamic team of supportive IT experts, always available to assist. 

Employees have the chance to stay updated on industry advancements, particularly in Microsoft technologies, through training. The atmosphere encourages growth, development, and the continuous sharing of ideas. 

The team comprises enthusiastic individuals who embrace challenges and empower each other, with a commitment to providing opportunities for skill enhancement across diverse industries and IT challenges.

Job Description:

• Work alongside senior team members to identify and meet client IT and communication technology requirements within a specialized Customer Support team.
• Bridge the gap between customer's BPM needs, providing consistent assistance throughout the development, testing, and lifecycle of BPM and Workflow software.
• Provide support to clients as outlined in support agreements and participate in day-to-day team operations.
• Ensure prompt escalation and closure of issues according to IT processes to maintain client satisfaction.
• Maintain thorough documentation of client solutions, including changes implemented.
• Develop strong client relationships to encourage repeat business and generate sales leads, while configuring, maintaining, and upgrading solutions under senior members' guidance.

Requirements

• Passionate about technology.
• Understand how to design business processes and data models, and support business automation and databases.
• Be detail-oriented with strong analytical, problem-solving, and presentation skills.

Education and Experience

• Bachelor’s degree in Computing or any IT related subject.
• Previous experience working on SQL.
• 1 to 3 years of experience in an IT related field.
• IT industry certifications is considered as an asset.

Benefits

• Study Leave.
• Career Growth and Personal Development.
• Mobile Subscription.
• Parking Benefit.

Job Reference: XU925