Technical Support Officer

A new role of Technical Support Officer has arisen with a well renowned company within the hospitality industry.

Due to growth they are seeking candidates with an interest in IT who are motivated and eager to take on a new challenge. 

Key Responsibilities:

• Act as the go-to tech expert for users assisting with queries tied to Wi-Fi access, and other IT-related requests.
• Quickly resolve any issues
• Offer prompt technical support to staff, ensuring smooth operation of computers, software, and hardware.
• Lead informative training sessions to equip staff with essential IT knowledge and best practices.
• Ensure the performance of all technology by maintaining and troubleshooting computer systems, servers, and devices.
• Collaborate with the IT Manager to plan and implement system upgrades that enhance our infrastructure.
• Guarantee fast, reliable connectivity for all users by monitoring and maintaining the company's network.
• Proactively identify and address any network issues, collaborating with external partners when necessary.
• Take charge of data security by enforcing IT policies and conducting regular audits to protect sensitive information.
• Stay ahead of emerging security threats and ensure systems remain secure.
• Oversee the company's IT inventory, including tracking equipment and licenses, and assisting in the procurement of new technology.
• Ensure that tools and systems are always up-to-date and functioning optimally.
• Serve as the primary point of contact for urgent IT issues, providing on-call support and collaborating with other departments to resolve critical problems quickly.

Requirements

• Experience Of 1-2 years in technical support
• Knowledge on computer systems, networks and IT security protocols
• Ability to work under pressure
• Excellent command of English and Maltese both verbal and written
• Open to working on - call

Education and Experience

• A Diploma in Information Technology or equivalent
• CCNA / Cisco Certification is required

Benefits

• Staff discounts
• On - call allowance
• Support with studies

Job Reference: WF103