Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners.
IT System Expert Administrator - Interim Support
Location: EUAA HQ, Malta.
Tentative start date: As soon as possible, with a probationary period of 6 months.
Salary Category IV - Gross monthly: EUR 3,920.31
Department: C5/ICTU/IOS
Job Description
Key responsibilities may include:
- Liaising between ICT and other sectors/units, acting as a point of contact to understand and translate business requirements into ICT solutions;
- Project management, overseeing ICT projects from inception to completion, ensuring they meet stakeholder needs, are delivered on time, and within the budget;
- Programme management, planning and designing ICT programmes, monitoring their progress, stakeholder communication;
- Stakeholder engagement, regularly communicating with stakeholders to gather feedback, manage expectations, and keep them informed about project progress and ICT developments;
- Draft ICT roadmaps, contributing to the ICT technical roadmaps by incorporating stakeholder feedback and ensuring it supports the organisation’s overall objectives;
- Production of high-level or studies, reports, best practice documents, statement of work and technical procedures;
- ICT development, architecture and engineering.
The area of activity may cover:
- ICT development, maintenance and support;
- DevSecOps and Agile methodologies, ITIL;
- ICT data management, governance, and analytics;
- ICT infrastructures, cloud, networks and middleware;
- Digital workplace, office automation and mobile computing;
- Design, reconfiguration, testing, operation and maintenance of ICT applications and off-the-shelf solutions;
- Cybersecurity;
- Artificial intelligence, business and enterprise architecture;
- Management, coordination and supervision of teams
Tasks may include:
- Coordinate ICT projects, ensure their functional consistency and their conformity with technical rules and standards;
- Manage, supervise, motivate and coordinate one or more teams - optimising the use of the department’s resources to provide a high-quality service (organisation, management of human and budgetary resources, innovation, etc.) in its area of responsibility;
- Maintain applications, provide user support for the information systems concerned, define technical and functional architecture of ICT applications within the area of responsibility;
- Help with project management and organise needs assessments and/or feasibility studies, including meetings with stakeholders to assess their requirements;
- Monitor, coordinate and supervise the department’s budgetary and contract management, helping draw up the plan for the budget headings managed by the department;
- Creation and enforcement of policies for effective data management, leveraging data use inside the Agency by enhancing their accessibility and availability;
Minimum qualifications
- Completed Bachelor degree
- Effective written and spoken communication skills in English (B2 level according to Common European Framework of Reference for language skills), the working language of the EUAA.
General requirements
Essential knowledge in at least one of the following areas.
- Knowledge of distributed ICT and network technology (individual or departmental equipment, personal office systems and ICT);
- Knowledge of project management methodologies;
- Knowledge of data governance, data management and data analytics, familiarity with modern database and information system technologies;
- Professional knowledge of standard information and communication technologies including Cloud;
- Knowledge of collaborative, videoconferencing and multimedia tools;
- Knowledge of the administrative and/or legal and budgetary rules governing the award of public contracts;
- Knowledge of team management methods, load assessment and planning methods;
- Knowledge of the applications and/or software used in the area of activities concerned;
- Knowledge of software and/or development packages (programming languages, database management systems), Agile methodologies, containers and understanding of application lifecycle;
- Knowledge of ICT infrastructures, including capacity to negotiate their terms of use;
- Knowledge of ICT architecture design and engineering;
- Ability to define required configurations;
Skills and competencies
- Excellent verbal and written communication skills to explain technical concepts to non-technical users;
- Commitment to staying updated with the latest technological advancements and best practices in ICT support;
- Strong focus on delivering high-quality support to enhance user satisfaction; ability to handle stressful situations calmly and professionally;
- Ability to work in a team as well as autonomously.
Job Reference: UT563
