Product Specialist

Our client operating in IT industry is looking for a motivated Product Specialist to join their growing team.

Responsibilities

• Plan and deliver interactive demos that showcase the product's key features and benefits.
• Offer personalized onboarding support to ensure a smooth and seamless product experience for new users.
• Handle customer inquiries through a ticketing system, ensuring timely and effective communication.
• Investigate issues reported by customers and work closely with the technical team to resolve them.
• Stay well-versed in the product’s features to provide efficient troubleshooting and customer assistance.
• Collect and document customer feedback to better understand their needs and pain points.
• Relay customer suggestions and feature requests to the technical team for consideration.
• Assist in creating requirements and documentation for new product features to align with customer needs.
• Create and execute targeted email campaigns to engage with both potential and current customers.
• Track customer engagement metrics and follow up with leads as necessary.
• Participate in webinars, industry events, and other community-focused activities to stay informed and connected.

Requirements

• Ability to assist in preparing documentation for new features aligned with client expectations.
• Comfortable working in a fast-paced, evolving environment.
• Ability to work effectively with internal teams and external clients.
• Professional and empathetic client engagement for high-quality support.
• Ability to quickly learn and understand the product’s features and value.

Education and Experience

• Experience with leading product demos, webinars, and training sessions.
• Strong interest in technology and proactive understanding of systems/platforms.
• Background in IT is mandatory
• Local experience in an IT support role

Benefits

• Health insurance
• Bonus structure
• Hybrid working

Job Reference: JK109