Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners.
IT Service Desk Administrator - Interim Support
Location: EUAA HQ / Trident Park Malta.
Tentative start date: As soon as possible, with a probationary period of 6 months.
Salary Category IV - Gross monthly: EUR 3,920.31
Department: C5/ICTU/SDS
Job Description
Assigned tasks:
- Coordinating with HQ to resolve and fulfil all service requests in Trident Park EUAA premises.
- Efficient handling of IT related issues assigned using the means available
- Tracking and updating issues related to Trident Park in the ICT Ticketing System
- Escalation of issues to the 2nd or 3rd level ICT Helpdesk.
- Maintain an up-to-date inventory of ICT equipment in Trident
- Ensuring the smooth running of Video- and tele-conferencing facilities.
- Drafting user guides and operation manuals of the training web conference and meeting room equipment.
- Deploy hardware and software components, updates, workstations, peripherals and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance
- Coordinate of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EUAA
- Coordinate in the delivery / replacement of ICT Equipment which are critical to the smooth running of the operation.
Minimum qualifications
- Completed Bachelor degree.
- Effective written and spoken communication skills in English (B2 level according to Common European Framework of Reference for language skills), the working language of the EUAA.
Minimum requirements
- Post-secondary education attested by a diploma, OR Secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of at least one year.
- Certification in ITIL or similar.
- Experience with Service delivery management.
- Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL).
Advantageous
- Experience coordinating ICT Service Desk tasks (ITIL Standard).
- Experience with Atlassian Jira or similar tool.
- Experience working in a multicultural, multinational organisation.
Required skills and competencies
- Motivation to work in a dynamic working environment.
- Excellent communication and interpersonal skills.
- Customer-oriented attitude.
- Attention to details, confidentiality, integrity and discretion.
- Capacity to manage and co-ordinate several processes simultaneously.
- Critical thinking and problem-solving skills.
Job Reference: ES473
