Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners.
IT User Support Administrator - Interim Support
Location: EUAA HQ, Malta.
Tentative start date: As soon as possible, with a probationary period of 6 months.
Salary Category IV - Gross monthly: EUR 3,920.31
Department: C5/ICTU/SDS
Job Description
Assigned tasks:
- Coordinating within ICTU to resolve and fulfill all service requests.
- Efficient handling of IT related issues assigned using the means available
- Tracking and updating issues
- Resolving 2nd level issues and escalate to 3rd level when neccessery.
- Maintain an up-to-date inventory of ICT equipment
- Ensuring the smooth running of Video- and tele-conferencing facilities.
- Drafting user guides and operation manuals on the various end user software.
- Deploy hardware and software components, updates, workstations, peripherals and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance
- Coordinate of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EUAA
- Coordinate in the delivery / replacement of ICT Equipment which are critical to the smooth running of the operation.
- Managing the Microsoft Intune environment, and Entra ID.
- Managing M365 environments.
Minimum qualifications
- Completed Bachelor degree
- Effective written and spoken communication skills in English (B2 level according to Common European Framework of Reference for language skills), the working language of the EUAA.
General requirements
Essential requirements:
- Post-secondary education attested by a diploma, OR Secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of at least one year.
- Certification in ITIL
- Knowledge in ITIL or other ICT Service Management Frameworks
- Certification in Microsoft technologies, such as management of Entra ID, Intunes, M365, Azure.
- At least 6 years of experience in a similar position.
- Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL);
Advantageous:
- Professional experience in a position related to the duties in a multicultural and multinational organisation
Skills and competencies:
- Motivation to work in a dynamic working environment.
- Customer-oriented attitude.
- Attention to details, confidentiality, integrity and discretion.
- Capacity to manage and co-ordinate several processes simultaneously.
- Critical thinking and problem-solving skills.
- Excellent verbal and written communication skills to explain technical concepts to non-technical users;
- Commitment to staying updated with the latest technological advancements and best practices in ICT support;
- Strong focus on delivering high-quality support to enhance user satisfaction; ability to handle stressful situations calmly and professionally;
- Ability to work in a team as well as autonomously.
Job Reference: FS044
