Our client is looking for Support Engineers to join their dynamic team. Offering the opportunity to grow within the company, our client is looking for highly motivated and driven candidates.
Key Responsibilities:
Provide timely and effective assistance to end-users, addressing a variety of technical 1st, 2nd or 3rd line support.
Conduct thorough issue analysis, and troubleshooting techniques to identify and resolve problems in software, infrastructure or network systems.
Collaborate with other support team members, and share insights and solutions, contributing to a collective effort to enhance overall support capabilities.
Escalate complex issues to higher support tiers or specialized team members, and ensure that critical problems receive the attention and expertise needed for resolution.
On call duties in urgent matters.
Requirements
At least one year of working experience within a similar field.
Proficiency in Using a ticketing system.
Understanding of Windows and Linux.
Excellent communication and problem solving skills.
Knowledge of Infrastructures and Networks
Driver's License.
Excellent command of English.
Education and Experience
A Bachelor’s Degree or MQF Level 6 Diploma in IT, ICT, Communications, or a related subject is considered an asset.
CCNA or similar certification will be considered an asset
