Technical Support Executive

Our client is looking for a Technical Support Executive to join their dynamic team. Play a pivotal role in ensuring the seamless functionality of IT systems. As a proactive problem-solver, you will engage with clients, diligently log and track issues, and resolve challenges using your expertise. 

Key responsibilities:

• Engage with clients to ensure their IT systems are fully operational after troubleshooting activities.
• Resolve client issues remotely through various channels, including phone, email, and chat and log all reported issues, maintaining accurate and detailed records.
• Establish and maintain excellent relationships with customers and suppliers and coordinate vendor notifications and patches with customers.
• Track issues through to resolution within agreed time limits or SLAs and utilize tools to handle tickets and cases efficiently.
• Research and evaluate new technologies, obtaining relevant industry certifications.
• Troubleshoot Windows, Mac, and Linux mainstream platforms.
• Install, configure, and monitor backup solutions and handle server, desktop, and laptop hardware repairs, ensuring the availability of adequate spares.
• Troubleshoot PC and laptop faults on Windows, Mac, and Linux platforms.
• Prioritize and manage multiple issues simultaneously.

Requirements

• Working experience within a similar role.
• Knowledge of hardware appliances, laptops, servers, storage solutions and technologies and Windows Operating Systems.
• Excellent English, both verbal and written.
• Valid Driving License

Education and Experience

• Bachelor's Degree in IT or related field.

Job Reference: LM199